Nasty, No-Good Nationalism

Nasty, No-Good Nationalism

In most value resolutions, the things we compare tend to be both very positive.  Liberal arts vs Practical skills.  National security vs freedom of the press.  Needs of the public and private property rights.  But this year’s NCFCA resolution is a bit different, As I...
The Big Mistake Everyone Makes in CX

The Big Mistake Everyone Makes in CX

A lot of people (including me) start out by thinking that when you’re being questioned in Cross-Ex, the best thing you can do is drone on for as long as possible on each question, restating your case several times and then capping it off by giving the most ambiguous...