Stop Saying Things That Everyone Else Says

Stop Saying Things That Everyone Else Says

“At the end of the day… Moving down the flow… The fact of the matter is…” What do all of these fragments have in common? For one, they operate as “crutch words,” phrases that serve no purpose apart from buying you time to think of what you are going to say...
Keys to Persuasion

Keys to Persuasion

One of my favorite books of all time is entitled “Made to Stick”, by Dan and Chip Heath. Throughout the book, they explain what makes certain ideas stick in people’s minds. They explore everything from societal-changing advertisements to folk tales...